ISA COMMODITIES DMCC, a company incorporated in the Dubai Multi Commodities Centre, United Arab Emirates, with licence number DMCC-31227 and whose registered address is at Unit No: ALMAS- 39-B, ALMAS Tower, Plot No: JLT-PH1-A0, Jumeirah Lakes Towers, Dubai, United Arab Emirates and its affiliate companies ("ISA Bullion", "we", "our", "us") respects the privacy rights of its online visitors and clients ("you", "your", "yours") and recognizes the importance of protecting the personal information collected about them.
The personal information that we collect includes, but is not limited to, personal details such as name, address, date of birth, contact details, payment details, including credit card, debit card and bank account details, identity documentation and any other required ‘know your customer information’ or documentation or information required under applicable anti-money laundering legislation, and financial or other information necessary to provide the Services.
We may also collect your information in regard to your use of the Platform, such as the IP address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, and details of the operating system and platform that you use. Additional information that we may collect includes page response times, download errors, length of visits to certain pages on the Platform, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from pages on the Platform. We also collect technical information in relation to your use of your Account, including log in and log out frequency and times, trading activities and general page interaction and Account use.
We collect personal information about you in various ways including when you:
We also collect information through third parties including, for example, credit reference agencies, fraud prevention agencies, banks, or other financial institutions, third party authentication service providers and the providers of public registers.
From time to time, we may also request further information to help us improve our Services or comply with applicable laws and regulations.
The Platform may not be used by any user under the age of sixteen (16) (“Minor”). Minors are also not permitted to open an Account with us or enter into any Contract or make any Trades with us.
We therefore do not seek any personal information (or any information at all) from or about any Minors and do not knowingly share or disclose information about Minors to third parties. If you have reason to believe that a Minor has provided us with information or information about a Minor has been provided to us, please contact us at firstname.lastname@example.org.
We may use your personal information for the following purposes:
Necessary Administration of Accounts, Contracts and Trades. It will be necessary for us to use your personal information when you set up an Account or enter into any Trade Contract or make any Trades. It will also be necessary for us to use your personal information to administer your Account. Examples of such uses are as follows:
Legal or regulatory. We may use your personal information to comply with any legal or regulatory requirements on us such as:
For legitimate business interests. In some cases we may need to use your personal information for legitimate business reasons. Examples include:
Marketing purposes. For example:
Nominee Information: We will use your Nominee personal information in accordance with our Terms and Conditions. Please see our Terms and Conditions for more details.
Our methods of communication may include telephone, SMS, email, push notifications via our application, via social media, through our Services and or other means of direct and indirect communication that may allow us to reach you.
For further details on market communications, please see the section Marketing Opt-in and Opt-Out Provision below.
From time to time it may become necessary for us to share your personal information with third parties. Examples include:
We do not sell your details to any third-party marketing companies.
It may be necessary to transfer your personal data or information to our Affiliates and other third parties (as further detailed in the paragraph entitled “Do you Share my Information with Third Parties”) who are located outside of the country in which your personal data was collected. Where such transfers are to a country that does not provide an adequate level of protection in accordance with Applicable Law, we shall take such steps as are required under Applicable Law to ensure your personal data is safeguarded.
Except where you have registered an Account with us, the log files and cookies do not allow us to determine the identity of the user. However, as noted above, this information may allow us to determine things like the URL of the website you visited before coming to this website, the type of browser or mobile device you are using to access the Platform, your IP address, language, approximate geographic location, and time zone. We, and/or our authorized third-party service providers may automatically collect this information when you access and use the Platform using electronic tools like log files and cookies. We use non-personally identifiable information to troubleshoot, administer the Platform and its services, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized third-party service providers to measure the overall effectiveness of our online tools, content, and programming.
You can delete cookies at any time. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting, rejecting or controlling cookies is available at https://allaboutcookies.org/. Please note that by deleting our cookies or disabling or rejecting future cookies you may not be able to access certain areas or features of the Platform, or certain functions may not work correctly.
If you use the Platform without deleting or rejecting some or all cookies, you agree that any cookies you have not deleted or rejected may be placed by us on your computer or on your device.
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the personal information you have provided to us.
Where possible and if required under Applicable Law, we use a Secure Socket Layer (SSL) encryption, which encrypts your information before it is sent to us, to protect it from unauthorised use.
In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information in accordance with the applicable data protection laws
When you register on the Platform, apply for an Account (whether or not you finish and submit the application), or use the ‘Contact Us’ option on the Platform, we will collect your data and we may use it for sending you alerts or to remind you complete your Account application, for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest or one-off marketing promotions
We may send such marketing communications via phone, email, WhatsApp or SMS. By signing up for an Account you consent to us sending you marketing communications in this way.
If you would like to opt out of these communications, you can follow the ‘unsubscribe’ instructions on the communication or contact us on email@example.com. To stop receiving push notifications, please turn off push on your device. Please note that unsubscribing may not remove you from all communications because some communications are necessary for us to administer your Account with us.
If for any reason you are concerned that the personal information held by us is not correct, you have the right to have this personal information changed or corrected. Should you wish to change or correct any personal information that we hold on you, please contact us at firstname.lastname@example.org. You can also change some of your personal information by logging into your Account and updating your profile.
Copyright and other relevant intellectual property rights exist on all text relating to the Services and the full content of the Website and the Platform. Our logo is a registered trademark. We accept no liability direct or indirect from anyone misusing our logo or brand.